Helpful answers
FAQs
Is every product 925 sterling silver?
The catalogue is intended only for 925 sterling silver jewellery/articles. Product pages show the recorded purity and material details.
Does adding an item to cart reserve it?
No. Cart is shopping intent only. Stock is reserved only when you proceed to payment, and the hold is temporary.
Why can a one-piece item disappear at checkout?
Another customer may have reached the payment stage first and acquired the temporary stock reservation. This prevents two customers from paying for the same physical piece.
Do you offer general returns or refunds?
The current business policy does not provide normal customer-requested returns or refunds. Please read the Refund / Cancellation Policy for exceptional situations.
How do I track an order?
Sign in with your verified phone number and open My Account → Orders. Status history is shown as a timeline.