Legal

Refund / Cancellation Policy

Current business rule: 11evenwhite does not offer normal customer-requested returns or refunds. This template must be reviewed by legal counsel before launch.

No general return/refund programme

Unless required by applicable law or expressly approved by 11evenwhite for an exceptional case, completed purchases are not eligible for customer-requested return or refund simply because of change of mind or preference.

Exceptional resolutions

11evenwhite Admin may initiate an exceptional refund for situations such as duplicate payment, payment captured but the order cannot be fulfilled, an erroneous transaction, or another documented admin-approved resolution. Approval is case-specific and does not create a general refund entitlement.

Payment or fulfilment issue

If you believe you were charged incorrectly or an order cannot be fulfilled, contact [SUPPORT EMAIL] / [SUPPORT PHONE] with your customer-facing order number. Do not send card credentials, OTPs, CVV or UPI PIN.

Cancellations

Cancellation rules before fulfilment require final business/legal confirmation: [CANCELLATION RULES].